Every review logged. 8 reply templates. 15 min → 3 min. Review response tracker for Airbnb / VRBO hosts. Cuts response time, prevents the “I forgot to reply to that 3-star” failure mode that hurts ranking. Excel + Google Sheets. Airbnb’s search algorithm rewards fast review responses. Most hosts respond to 5-stars (easy) and ignore 3-stars (awkward). The 3-star ignored becomes a permanent listing scar that future bookers read and price into their decision. This workbook is the system: every review logged, response tracker, 8 copy-paste reply templates organized by tone (5-star, 4-star, 3-star, 1-2-star, first-time, repeat, long-stay). Cuts response time from 15 min to 3 min. Prevents the misses. WHAT’S INCLUDED 📋 Review Log — date, property, guest, rating, content, sentiment 📋 Response Status Tracker — Y/N + response date + response time 📋 8 Copy-Paste Reply Templates · 5-star (warm thank, no specifics) · 5-star (specific praise — repeat the guest’s compliment) · 4-star (gentle thank + acknowledge minor issue) · 3-star (apology + improvement commitment, no excuses) · 1-2-star (firm but professional, factual correction if needed) · First-time guest 5-star · Repeat guest (acknowledge return) · Long-stay guest (acknowledge length, mention specific guest behavior) 📋 Lessons Column — capture the “guest mentioned no body wash” → action item 📋 Average Response Time KPI — rolling 30-day, target ≤24h 📋 Response Rate — % of reviews answered, target 100% 📋 Sentiment Trend — % positive / neutral / negative per quarter THE 1-2 STAR PLAYBOOK Every future booker reads your response. The template handles it: don’t apologize for things that aren’t your fault, factually correct anything misleading, acknowledge anything legitimate, stay professional. Use the template — don’t write from scratch in the heat of the moment.
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Get the workbook
Format: Excel .xlsx + how-to PDF. Excel 2016+, Excel 365, Google Sheets compatible. Instant download after checkout. 14-day refund, no questions. Lifetime updates within v1.