Contact.
Workbook questions, refund requests, bug reports, partnership inquiries. Email is the way.
What works well
- Refund requests — 14 days, no questions. Include the SKU.
- Bug reports — workbook SKU, Excel version (or Sheets), the cell or sheet, what you expected, what you saw.
- Feature requests — what host problem are you trying to solve? We backlog by host volume.
- Bundle / wholesale — coaches, courses, and PM companies licensing workbooks for clients: yes, let's talk.
What does not work
- Tax advice questions — that's a CPA's job. We can point you at the IRS source.
- Cold SEO / backlink pitches — pass.
Response time: usually within a week. Faster on refunds and bugs.