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GST-002 · Guest Experience

The House Rules Builder.

Wizard-style 6-section walkthrough → printable + listing-ready house rules. 25–40 specific, defensible items. No more blank textarea on Airbnb.

The 30-second pitch

Airbnb’s house-rules textarea is blank because most hosts don’t know what to put there. They write “be respectful” and it doesn’t help when something goes wrong.

This workbook walks you through six specific sections (noise, smoking, pets, occupancy, damage, check-out) and outputs a sheet you print + a text block you paste into the listing. Rules that AirCover, claims adjusters, and clean-up crews can act on.

Who it’s for

  • Hosts whose house rules currently say “no parties” and then a party happens
  • Operators who’ve had an AirCover claim rejected for “insufficient rule documentation”
  • Anyone managing a property they don’t live near and needs the rules to do work for them

Math that earns the price

One avoided damage claim disputed because the rule wasn’t specific enough = $300–$3,000+ recovered. Workbook costs $17. Returns its cost the first time a specific rule lets you escalate fee or refund.

What's inside

  • Section 1 — Quiet hours, parties, events. Specific times. The wording AirCover wants to see.
  • Section 2 — Smoking, vaping, candles, incense. Inside/outside policy. Cleaning-fee escalation language.
  • Section 3 — Pets. Where applicable: size limit, breed exclusions, fee per stay, no-shed bedding.
  • Section 4 — Occupancy. Max overnight guests. Day-guest policy. Late-checkout language.
  • Section 5 — Damage + appliances. The 6 high-risk items (range, fireplace, hot tub, BBQ, sound system, decor). Photo evidence at check-in.
  • Section 6 — Check-out. Towels, trash, dishes. Specific actions you require — vague rules don't survive disputes.
  • Output — print-ready house-rules sheet + listing-ready text block (formatted for Airbnb / VRBO / Booking.com paste boxes).

FAQ

Will this hold up in an AirCover damage claim?
Specificity is what makes a rule defensible. Generic 'no parties' rarely sways a claim; '25 guests is a party and triggers a $500 cleaning fee' does. The wizard pushes you to specific.
How long does it take to fill out?
10–15 minutes per property. Most sections are dropdowns with 'Other' fields for property-specifics.
Excel or Google Sheets?
Both. Wizard logic and listing-text output work natively in either.
Multi-property?
Yes. Properties are dropdown-sourced; the workbook outputs per-property rule sheets.
Can I share the rules with my cleaner / property manager?
Yes — the printable rule sheet is the same one guests see, which is the same one your cleaner uses when surveying damage. Single source.
What's your refund policy?
14 days, no questions. Email hello@thestrledger.com.

Get the workbook

Format: Excel .xlsx + how-to PDF. Excel 2016+, Excel 365, Google Sheets compatible. Instant download after checkout. 14-day refund, no questions. Lifetime updates within v1.

Built by The STR Ledger. Excel templates and PDFs for short-term rental finance.

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